It calls for partnerships between the franchisers and selected providers (franchisees) with the Agreement that these providers would integrate a defined package of services, and deliver them according to the high-quality standards established by the former. In return, the franchisee receives specialized support, training, and rights to the franchise brand for as long as the franchisee maintains minimum quality standards. The franchisee also benefits from brand equity, indicating quality and reliability, created by the franchiser.
Delivering good quality care to all clients, wherever they are, is a fundamental principle of IPPF’s work. Good quality of care enhances clients’ satisfaction and their use of services. It increases job satisfaction and motivation among service providers, and it leads to greater sustainability of service provision.
IPPF promotes good quality of care by ensuring that clients have the right to information, access to services, choice, safety, privacy and confidentiality, dignity and comfort, and continuity of services and opinion.
To fulfill clients’ rights, the needs of service providers must be met as well. These needs include training, information, infrastructure and supplies, guidance, respect and encouragement, feedback and opportunities for self-expression.
IPPF’s ongoing efforts to improve quality assurance among its Member Associations aim to ensure:
- High quality integrated services that, depending on the context, may include: counseling, provision of contraceptives and family planning, safe abortion care, care for sexually transmitted infections and reproductive tract infections, HIV, gynecology, gender-based violence services, adolescent sexual and reproductive health services, and maternal and child health care services.
- Increased coverage for poor, marginal, vulnerable and under-served groups by strengthening their broader service delivery system.
- A client-centric approach that is sensitive, confidential and respects sexual rights and diverse needs.
- Health services are implemented according to best practices and in adherence to quality assurance measures.
- Lessons learnt are shared with the broader community and integrated in advocacy work to inform broader policy objectives.
- Rahnuma-FPAP has worked to increase access to SRH services through static service delivery points (SDPs), mobile and outreach clinics, associated clinics and community-based distributors (CBDs).
- Concerted efforts have been made to reach remote and under-served areas by deputing a mobile team of doctors, nurses and paramedics. Mobile service delivery has been provided through sexual reproductive health service awareness sessions, special family planning sessions and services through mobile vehicles on specific days.
- Strengthened service delivery, building capacity of service providers on newer services, advanced techniques, integrated counseling, and investment in frontline workers to provide higher level of services. These strategies are combined with initiatives for education, awareness, leveraging the government system, building community ownership, developing key partnerships, upgrading infrastructure and commodities management.